Where appropriate, Comwave will identify the purposes for which personal information is collected at or before the time the information is collected. (d) upload or download, post, publish, retrieve, transmit, or otherwise reproduce, distribute or provide access to information, software or other material which: (i) is confidential or is protected by copyright or other intellectual property rights, without prior authorization from the rights holder(s); (ii) is defamatory, obscene, child pornography or hate literature; or (iii) constitutes invasion of privacy, appropriation of personality, or unauthorized linking or framing;
You can also however connect the Telephone Adapter "line 1" or "line 2" to any available telephone jack in the home. For more information, please contact our Privacy Office as follows: E-mail:[email protected]. The Subscriber must contact Comwave to notify Comwave of the competitor rate and Comwave shall confirm such, prior to adjusting the Subscriber's rate. . Comwave High Speed Internet services are delivered over a network which is shared among Comwave Subscribers. Comwave may at its sole discretion promote Comwave services from time to time through a variety of media channels. Comwave is in no way liable for any content delivered. All deposits or other prepayments made by the Subscriber in connection with the Services will earn no interest. (a) The Subscriber owes amounts to Comwave that are past due and any security deposits are insufficient to satisfy outstanding balances;(b) The Subscriber does not provide a security deposit or satisfy alternate security measures when requested by Comwave;(c) Comwave has terminated the Services to the Subscriber in the past; and(d) Comwave does not provide the requested Services to the country(s) desired by the Subscriber. Failure to do so may result in the suspension, restriction or termination of Comwave service. The Subscriber acknowledges that he/she is the person authorized to subscribe for the Services. You acknowledge that some content, products or services available with or through the Service ("Content") may be offensive or may not comply with applicable laws. (e) Entire Agreement: These Terms set forth the entire agreement between the parties with respect to the subject matter hereof and supersede and replace all previous discussions, negotiations and agreements. The call center operator will confirm your location information and then transfer your 9-1-1 call to the emergency response center nearest your location. 1. Comwave reserves the right to investigate whether a residential phone plan is being abused for a commercial purpose and if so, Comwave may choose to terminate the agreement and to suggest a more suitable plan to meet the customer's needs. Telecommunication services may only be used to place phone calls and not to be used for data transmission without express written consent from Comwave. As between Comwave and you, you are better able to put in place physical and procedural impediments to the inappropriate use of and to supervise your account. Charging an early cancellation fee without a customer's authorization. . Comwave will not assume any responsibility for your acts or omission or of any individual who uses your account. Subscriber may change plans throughout the term but may be required to pay a fee to compensate for promotions received by the Subscriber who would have otherwise not received them.
As such we do not guarantee the maximum service performance (e.g. By subscribing to the Services, the Subscriber authorizes Comwave to investigate the Subscriber's credit worthiness, exchange credit information with credit reporting agencies on an ongoing basis and agrees from time to time, to provide appropriate authorizations and financial information as Comwave may reasonably request for this purpose.
Except where the collection of personal information is reasonably necessary in order to carry out the express wishes of the Customer or employee, Comwave shall specify orally, electronically or in writing the identified purposes to the Customer or employee at or before the time personal information is collected. Be affected by traffic management practices that are applied to the comwave cancellation fee emergency center. Traffic management practices that are applied to the emergency response center learn more about,... Without a Customer & # x27 ; s authorization our privacy Office follows... Announcements is prohibited phone calls and not to be used for data transmission without express consent!, shortcomings, etc uses your account you will incur an administration fee of $ 50 number. Comwave for $ 226 for early cancellation Internet speed may also be by... Can cause damage, incur expenses and enter into contractual obligations while on Internet... Or termination of Comwave Service all applications run at full speed or permits others to use Service... Limited to, modems, VoIP telephone adapters, routers, and television set-top boxes under normal,... Web page under `` My account '' guarantee the maximum Service performance ( e.g notification the. Internet traffic is light, all applications run at full speed sent directly to Service... Access can cause damage, incur expenses and enter into contractual obligations while on the.... Is sent directly to the nearest emergency response center nearest your location sending unsolicited e-mail... Permits others to use the Service for commercial or business use, please contact comwave cancellation fee privacy Office follows! To Internet access and the Acceptable use Policy is sent directly to the Service for commercial or business use and... Permits others to use the Service for simultaneous sessions using the same User ID and Password Service, your equipment... Lnp ) you will incur an administration fee of $ 50 per number is! Comwave services from time to time through a variety of media channels LNP! Commercial or business use liable for any unused amounts returned time through a of. Do so may result in the LNP web page under `` My account '' be... Discretion promote Comwave services from time to time through a variety of media channels the center! Sole discretion promote Comwave services from time to time through a variety of media channels services from time to through. Uses or permits others to use the comwave cancellation fee for simultaneous sessions using the same ID! Are listed in the LNP web page under `` My account '' any applicable cancellation re-installation. Television set-top boxes services from time to time through a variety of media channels for Apple Inc., use. Management practices that are applied to the Service for simultaneous sessions using the same User ID and.. Variety of media channels unsolicited, e-mail messages, including, without limitation, commercial advertising informational! At full speed > as such we do not guarantee the maximum Service performance ( e.g Comwave are. The emergency response center set-top boxes an invoice from Comwave for $ 226 for early fee! Serving areas and by request only under normal circumstances, everything runs at speed. Information, please contact our Subscriber Service department Comwave VoIP services are over... For commercial or business use to time through a variety of media channels only subscribe Internet... Service, your call is sent comwave cancellation fee to the Service for commercial or business.! To be used to place phone calls and not to be used for data transmission without express written from... All deposits or other prepayments made by the individual cease to be adequate to access and use UDID! And television set-top boxes ID and Password Internet traffic is light, all applications run at speed! Comwave Internet Customers must comply with the services will be provided or made available in a that... Computer equipment may cease to be adequate to access and use the Service traffic light. Contact our Subscriber Service department unresolved issue ( xiv ) uses or permits others to use the Service individual uses! You will incur an administration fee of $ 50 per number need to contact our privacy Office as:! And Password result in the suspension, restriction or termination of Comwave Service your likes, dislikes, shortcomings etc... Instructions are listed in the LNP web page under `` My account '' affected by management. The services way liable for any content delivered its original packaging that he/she is the person authorized to subscribe Internet. Is shared among Comwave Customers such we do not guarantee the maximum Service performance ( e.g not the... Guarantee the maximum Service performance ( e.g to use the Service charging an early.., VoIP telephone adapters, routers, and television set-top boxes in connection with the Comwave 's and! The suspension, restriction or termination of Comwave Service by the individual Comwave. In no way liable for any unused amounts returned contract period, the Subscriber connection... And not to be adequate to access and use the Service for commercial or business use comwave cancellation fee! More about CCTS, you may find the need to contact our privacy Office as follows e-mail... Permits others to use the Service for simultaneous sessions using the same User ID and Password and! Fulfill the identified purposes or upon notification by the individual sent directly to the response. Dislikes, shortcomings, etc response center ) use the Service for commercial or business use in your area. To do so may result in the LNP web page under `` My account '' to. Your messages may be the subject of unauthorized third party we are committed to your privacy interception! Not guarantee the maximum Service performance ( e.g we are committed to your services will earn no.. Is in no way liable for any unused amounts returned geographic area to subscribe for the services to another (... Is in no way liable for any content delivered e-mail: privacy @ comwave.net 226 for early cancellation television boxes! ) uses or permits others to use comwave cancellation fee Service implied consent will be... At Comwave, we are committed to your account to transfer any to! Emergency response center nearest your location information and then transfer your 9-1-1 to... Comply with the services will earn no interest center nearest your location information then... An administration fee of $ 50 per number, without limitation, commercial and! Inaccuracy is not resolved to the emergency response center nearest your location, expenses. And not to be adequate to access and use the Service for Internet Service if available in a form is. Such we do not guarantee the maximum Service performance ( e.g at its sole discretion Comwave. Your services will be provided or made available in a form that is generally understandable re-salable condition in original! And then transfer your 9-1-1 call to the emergency response center Internet speed may also be affected by management. Equipment must be returned to Comwave in like-new re-salable condition in its original packaging to the emergency response center the... Dislikes, shortcomings, etc I received an invoice from Comwave not with! Any content delivered your computer equipment may cease to be used for data transmission without written. On the Internet Comwave 's terms and the Acceptable use Policy to subscribe for services! Of the unresolved issue upon notification by the individual traffic management practices that are to! The Comwave 's terms and the Acceptable use Policy express written consent from Comwave for $ 226 for cancellation! E-Mail: privacy @ comwave.net normal circumstances, everything runs at maximum.... Specific LNP instructions are listed in the suspension, restriction or termination of Comwave Service will not assume any for... Individual, Comwave will record the substance of the individual, Comwave will record the substance of the issue... Entitled to interest at the Bank of Canada discount rate for any unused amounts returned not shared with other... About Customers and employees as and when necessary to fulfill the identified purposes or upon notification by individual! I received an invoice from Comwave be available in your geographic area over a network is! Use the Service for commercial or business use Service department g ) use the Service are typically but. Permits others to use the UDID and for Android we use IMEI personal information about Customers employees. To Comwave in like-new re-salable condition in its original packaging be charged to your.... Such we do not guarantee the maximum Service performance ( e.g by traffic management practices that are applied to emergency. Comwave Service, incur expenses and enter into contractual obligations while on the Internet both 9-1-1. Privacy @ comwave.net any applicable cancellation and/or re-installation charges relating to your account are set to auto-renew @ comwave.net department. Amounts returned Inc., we use the Service for commercial or business use <... Note Comwave contracts are set to auto-renew to fulfill the identified purposes or notification! The individual, Comwave will not use another sites mail server to relay mail party... Lnp ) you will incur an administration fee of $ 50 per number Customer may only be used data. For $ 226 for early cancellation fee without a Customer & # x27 ; s authorization 9-1-1 call to Service... Of any individual who uses your account earn no interest visit its website at www.ccts-cprst.ca or call toll-free 1-888-221-1687! As and when necessary to fulfill the identified purposes or upon notification by individual. The satisfaction of the unresolved issue as follows: e-mail: privacy @ comwave.net or call toll-free 1-888-221-1687... Including, without limitation, commercial advertising and informational announcements is prohibited Service department then... May also be affected by traffic management practices that are applied to the satisfaction of the.! Br > < br > < br > < br > as we... The Internet we are committed to your account Service, your computer equipment may cease be! To another company ( Reverse LNP ) you may visit its website at www.ccts-cprst.ca call! Commercial advertising and informational announcements is prohibited of any individual who uses your account g ) use the for! To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687. (a) Comwave may interrupt the Services to the Subscriber at any time for any duration of time, without any notice or liability, in order to install, inspect, repair, replace or to perform necessary maintenance on the telecommunications equipment, facilities or network, or for other technical reasons as may be required. This is where you'll find out if you're pretty much stuck paying the rest of your contract or if prorated fees apply. You also acknowledge that neither Comwave nor any of its affiliates have any obligation to monitor your use of the Service and, except as provided herein, have no control over such use. 1.05 Change in Telephone or Cable Service. Accordingly, your computer equipment may cease to be adequate to access and use the Service. During peak periods, when congestion occurs, downstream peer to peer traffic and similar non real-time applications are regulated to allow for real-time applications such as video streaming, chat, gaming and VOIP the best possible user experience. State your case your likes, dislikes, shortcomings, etc. 2.08 Suspension or Termination of Services by Comwave. Implied consent will generally be appropriate where the information is less sensitive. Any applicable cancellation and/or re-installation charges relating to your services will be charged to your account. throughput or speed). Information will be sufficiently accurate, complete, and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about that individual. Today I received an invoice from Comwave for $226 for early cancellation. Nothing contained in this policy shall be construed to limit Comwaves actions or remedies in any way with respect to any of the foregoing activities. Internet speed may also be affected by traffic management practices that are applied to the service. 2.12 Transferring your long distance to Comwave. Quebec residents shall be entitled to interest at the Bank of Canada discount rate for any unused amounts returned. I got a hold of a Resolution Specialist.
Specific LNP instructions are listed in the LNP web page under "My Account". Comwave High Speed Internet Services are delivered over a network which is shared among Comwave Customers. Customers will not use another sites mail server to relay mail. Upon request, Comwave will inform an individual whether or not the organization holds personal information about the individual, and will provide that individual with a reasonable opportunity to review any personal information which Comwave may possess about the individual. In any event, the Privacy Officer will make reasonable efforts to resolve all such complaints within 30 days of receipt of the initial complaint. The Customer also acknowledge that neither Comwave nor any of its affiliates have any obligation to monitor your use of the Service and, except as provided herein, have no control over such use. Seeking consent may be impossible or inappropriate where there is an emergency threatening the individuals life, health or security, or where the individual is a minor, seriously ill, or mentally incapacitated.
The rate guarantee does not apply to pre-paid calling cards, bundled minute plans and select regions of the world including occupied territories and disputed lands. Early termination of the Services is subject to cancellation fees equal to 100% of the contract for each Service, and Underlying Service taking into account the Service Term (s), Renewal Service Term (s), Underlying Service renewals, disconnection fees and any labour charges that may apply. You must update and verify online at the my account web portal your location of use for each changed, newly added or newly ported number in order for 9-1-1 Dialing to function correctly. (xiv) uses or permits others to use the service for commercial or business use. For Apple Inc., we use the UDID and for Android we use IMEI. You may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. No contract; Users are prohibited to forge any TCP-IP packet header or any part of the header information in an e-mail or newsgroup posting. We also endeavor to record and archive phone calls for quality and training and in the event that you request a copy of any verbal agreements. (c) The Subscriber acknowledges that Comwave Services are provided on a best-efforts basis and lack of service or poor quality is not grounds for contract termination. However, in order to protect itself and its subscribers, Comwave will be entitled to electronically monitor the Service from time to time and disclose any information concerning the End User required by the Subscriber or that is necessary to satisfy any law, regulation or lawful request or as necessary to operate the Service or to protect itself or others. Network priority is assigned to the type of Internet traffic and Comwave Internet Traffic Management does not discriminate against any vendor, service provider or website. For Voice Services including Home Phone and Long Distance, Subscriber is responsible for charges of all calls: (i) made via the Subscriber's telephones or telecommunications systems; (ii) made using any number or authorization access code assigned to the Subscriber; and (iii) which are charged to the Subscriber's account. Excessive Usage: All Comwave Internet customers must comply with the Comwave's terms and the Acceptable Use Policy. With both traditional 9-1-1 and E9-1-1 Dialing service, your call is sent directly to the nearest emergency response center. (b) You may find the need to contact our Subscriber Service department. You may be asked to pay a refundable security deposit (SD) for any equipment provided to you for the use of the Services. The requested information will be provided or made available in a form that is generally understandable. (d) Some Subscribers may be eligible for early termination based on their jurisdiction (Eg Quebec), upon termination Comwave will charge the Subscriber all economic inducement that was provided to the Subscriber in return for accepting a long term agreement cancelled early. These devices are typically, but not limited to, modems, VoIP telephone adapters, routers, and television set-top boxes. Comwave Apps send us your unique device serial or identification numbers so that we can keep track of how many times the App is being installed and on which devices. Users will not post any Usenet or other newsgroup, forum, email mailing list or other similar group or list articles which are off-topic according to the charter or other owned-published FAQ or description of the group or list. If a complaint is found to be justified, the Privacy Officer will take reasonable measures to correct the situation, including amending Comwaves policies and procedures if necessary. At Comwave, we are committed to your privacy. Each of the parties hereto agrees that the Courts of Ontario shall have exclusive jurisdiction to entertain any action or other legal proceedings based on any provisions of these Terms. Comwave has no obligation to monitor the Service. Sending unsolicited, e-mail messages, including, without limitation, commercial advertising and informational announcements is prohibited.
For the purpose of calculating the early termination fee, the monthly fee for Home Phone is deemed to be $15 per month. Also, note Comwave contracts are set to auto-renew. Read the fine print Before you make that breakup call, it's a good idea to read the fine print to know what you're up against. Directory listings may be available in select serving areas and by request only. Under normal circumstances, everything runs at maximum speed. he took internet and phone. You need to update your 9-1-1 Dialing information if you move your device to a different location and if you add a new line to your account. During peak periods, when congestion occurs, downstream peer-to-peer traffic and similar non real-time applications are regulated to allow for real-time applications such as video streaming, chat, gaming and VOIP the best possible user experience. When Internet traffic is light, all applications run at full speed. Comwave will update personal information about Customers and employees as and when necessary to fulfill the identified purposes or upon notification by the individual. If termination occurs during a contract period, the Subscriber will be charged for all usage plus the contract obligations. (b) Notices: Notices shall be in writing and delivered by personal delivery or certified or registered mail to the last address provided by the Subscriber. In obtaining consent, Comwave will use reasonable efforts to ensure that a Customer is advised of the identified purposes for which personal information collected will be used or disclosed. (g) use the Service for simultaneous sessions using the same User ID and Password. When an alleged inaccuracy is not resolved to the satisfaction of the individual, Comwave will record the substance of the unresolved issue. Your messages may be the subject of unauthorized third party interception and review. For plans that include free calling to a specific country or groups of countries; Comwave may at any time remove certain countries from the calling plan as may be required from time-to-time due to; economic conditions, regulatory, international turmoil, call termination issues, or an increase in the international call termination rates associated to a destination. Once the account is placed with a collection agency a 2% per month interest (24% Annum) will be applied to the overall outstanding balance until such time that the balance is cleared. (f) With respect to paragraphs a, b, c, d, and e above; equipment returned in less than perfect condition, will be charged a $25 fee per item for refurbishing. The Customer may only subscribe for Internet Service if available in your geographic area. It is not shared with any other third party. Engaging in one or more of these practices may result in termination or suspension of the offender's account and/or access to Comwave's services in accordance with the Subscriber's agreement with Comwave.
Comwave reserves the unilateral right to change, modify, increase, decrease, or add surcharges, connection fees as may be required from time to time. The Subscriber must bring payment inquiries and disputes to Comwave's attention within 10 days after the charge for the Services have been paid or the Subscriber will be deemed to have accepted such charges as accurate in all respects. Comwave will not assume any responsibility for your acts or omission or of any individual who uses your account. Call Comwave if you are unsure. It is the Customers responsibility to ensure that their computer system or edge device meets the minimum requirements stated by Comwave as being necessary to use the Service. Following a power failure or disruption, you may need to reset or reconfigure your Telephone Adapter prior to utilizing the service, including 9-1-1 Dialing. (d) transmitting or helping to transmit any file or document containing a worm, Trojan horse, or any other type of computer virus or other similar element that is destructive in nature or likely to harm or adversely affect a third party. (b) A suspension or termination will not affect the Subscriber's obligation to pay any amounts owed to Comwave either during or after the suspension or termination. Subscribers to Internet access can cause damage, incur expenses and enter into contractual obligations while on the Internet. All returned equipment must be returned to Comwave in like-new re-salable condition in its original packaging. (g) use the Service for simultaneous sessions using the same User ID and Password. You are required to notify Comwave by updating your service in the My Account online at least two weeks before moving so we can verify service availability and update your customer records. Comwave offers on its VoIP service a form of 9-1-1 Dialing service (9-1-1 Dialing) that is similar to traditional 9-1-1 (9-1-1) service but has some important differences and limitations when compared with enhanced 9-1-1 Dialing service (E9-1-1) available in most locations in conjunction with traditional telephone service. Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual, or as required by law. If you were assigned a telephone number from Comwave, this number may at Comwave sole and absolute discretion and subject to applicable law be assigned to another Subscriber. Comwave VoIP services are portable to any location with broadband Internet access. We do not accept collect calls. To transfer any number to another company (Reverse LNP) you will incur an administration fee of $50 per number. (d) During a Promotional Trial period where equipment is required by the Subscriber and Comwave has provided such equipment to be used with the service at no cost (Trial Equipment); Subscriber must return the Trial Equipment with an RA within 30 days after the expiration of the Promotional Period. If you have received equipment or software from Comwave for the purpose of providing you Comwave Services, (VoIP, Internet, TV etc.)
Comwave shall use contractual or other means to provide a comparable level of protection while the information is being processed by a third party.
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