consumers energy appliance service plan numberconsumers energy appliance service plan number

NO OUT-OF-POCKET CHARGE for the service call. Call 800-736-4147 To learn more about the Appliance Service Plan, call 800-230-1397. Consumers Energy. The complaint has been investigated and resolved to the customers satisfaction. Get a Quote Customer Complaints 210 complaints closed in last 3 years 92 complaints closed. My complaint centers around Consumers Energy (CE) allowing Eligo--an Illinois company--to use CE as a conduit to cheat its customers like me or to operate as an alternate gas supplier under CE's auspices. background-color: #0079c1;

I believe that Consumers Power should reimburse me. I am aware of the Pipeline upgrade in my neighborhood and have received documentation to this effect. Had the plan and came home from vacation and had no heat called the plan and it took 24 hours before someone was out to our house to get furnace fixed. It helps ensure your appl We want you and your family to stay comfortable all year round. Desired outcome: In the event that covered electronics or appliances are damaged by a power surge, call us and you'll be reimbursed for the full replacement value of the items (up to $4,000). Manage all the services for all of your properties from one place. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. With a plan, there is no cost for covered repairs. Up to $2,500 per year toward the purchase of new appliances with our GreenBacks Cash option. About the Energy Commission Share your photos and videos with others to prove the truth of your words. $25 is an insult and many dont even know there eligible. Letter of apology from. Get the peace of mind that comes with knowing that all your appliances are protected. Get deep discounts on smart thermostats, LED lighting and more. That resulted in a cost to me of $707.00 for a new board, (just the part.) 2023 Consumers Energy. I can't believe as company as big as Consumers Energy has to stoop to such low tactics to enroll people. No parts or labor charges. Greg Ward, director of marketing for Consumers, said the checks clearly indicate on the top that cashing it constitutes enrollment for a year in its appliance service plans. No service call charges. Consumers also cut a lot of tree branches from the power lines in my back yard and left 3 huge piles of tree branches in the yard. I just wanted to let someone on the management team know that Anthony's customer service was great! Consumers had recently done work on the electrical lines on my street on June 3, 2022 and around June 9, 2022. Need to file a complaint? For electricity to be restored and compensation for pain suffering and loss of food. I wanted to give proper praise to a customer service representative, and I can't find a number or place to submit a compliment so I'll try here, and hopefully it'll get to the right people :). For other service options, please explore Your Residential Hub. Desired outcome: Get professional repair service from trusted DTE Energy technicians even if you're not currently enrolled in the Home Protection Plus appliance protection plan. Add other appliancesthe extra fridge, a second furnace or A/C, or a spare rangefor more protection. No parts or labor charges. Telecommunication Relay Service is available to translate to and from TTY/TTD. Gust said customers also can elect to have a copy of their bills sent to a third party for monitoring, which could have prevented the situation with Haicls friend. Repairs, parts, and labor are covered under your plan. Well guide you through the process. *. Caps Lock is on. When construction or maintenance done by CE crews or contractors affects your property, our Property Restoration Team is responsible for restoring and cleaning it up. Please note, you will be charged a $1.50 fee when using an authorized pay agent. For the second time in 2023 we have had to throw out the contents of our freezer! What is the problem in our Rudgate (Kalamazoo, 49009) neighborhood?

Appliance Service Plan does not affect your regulated utility service.

As a matter of policy, BBB does not endorse any product, service or business. Put your most important appliances in our hands so you can rest easy. I purchased it in 2019 and want all the functions to be in working order. Consumers Energy is a public utility that provides natural gas and electricity to 6.6 million of Michigan's 10 million residents. . Hello, The Appliance Service Plan from Consumers Energy lets you cover only the appliances you want. This amount is at the fault of miss handling my payments sent in by myself. They brought a big machine in my yard and tore up the grass in the process of the tree removal. My vehicle fixed which will be a big job since it is on the rim of where the driver side window, hood and also on that side panel which the whole thing plus the hood would need replaced. Later in the morning that same day a Consumers Power person showed up to install an upgrade to our AC Peak Cycling module. Submit a complaint and get your issue resolved. Our bill has tripled in price despite ** doing absolutely nothing different or adding anything that draws power, after three months of fighting to have someone out to find the problem the person that came out told us nothing on our property was drawing the amount of power we we're being billed for and to have someone come look at our meter and transformer, it has now been another month of fighting to have that done and have been told multiple times they wont be helping us, won't be sending anyone, and we should stop calling and just pay the bills before they cut the power. We are also available to discuss and make payment on shut off notices and restore service if necessary. I called another company that specializes in cleaning dryer vents. This is a multi-location business. What industry does Consumers Energy compete in? I pay my bill every month on time. Call 877-501-4952 or 517-788-0432 I was hung up on and just simply abused. I do not owe it! The parent company of Consumers Energy is a CMS Energy Corporation Company. Consumers Appliance Service Plan May 2023 Consumers Appliance Service Plan - If you are looking for reliable service plan with flexible options then try review our offers. Community Rules apply to all content you upload or otherwise submit to this site. But one consumer advocate that generally advises people to skip extended service plans given product reliability these days, questioned the utilitys marketing technique issuing checks for an appliance service plan. Electric Customer Choice/Retail Open Access BBB Business Profiles are subject to change at any time. Click here to get notifications about new complaints of Consumers Energy. I need this "Appliance Plan" removed from my account and to be credited for its past charges. I was not aware and I only cashed the one check for my old working refrigerator. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. The transmitter box caught fire and fried several appliances. They send out a check and if you cash the check, youre automatically enrolled into the program, Haicl said. Receive regular updates and information on programs, news, events, and more. This is Trinidad Alair of 1769 Lakewood Drive in Troy Michigan. Depth. For suggestions to find the best web browser for you George ended up getting the part for free from the manufacturer, but had to pay $40 for someone to put it on for her. Thank You for your attention. Your employees who are in the field checking on problem calls need to be able to the tell the customer what the decision on a situation so that they can take appropriate action. Roger L. Schultz My account number is [protected] Take our quiz to learn how to identify a scam. We are currently being billed an extra $40.99 a month for this plan. Payment Locations Locate a payment location near you: 10 Miles 25 Miles 50 Miles We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today. No note, text, email or call. One woman in customer service even went as far to tell us we should consider not being poor if we didn't have an extra thousand dollars laying around to pay this astronomical bill and then hung up while laughing. The next morning, we called Consumers Power and told them of our problem. Over $170 The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. The California Energy Commission is leading the state to a 100 percent clean energy future for all. I canceled my Appliance service plan, but Consumers Energy keeps charging me for it and sending me messages that "my bill" is overdue by $200. Employee should be written up and counseled about the danger he imposed. Copyright 2023 DTE. You can find contact details for Consumers Energy above. It is peace of mind and worth every penny each month. A single furnace or A/C repair can cost $300, $400 or more. P.O. BBB Business Profiles generally cover a three-year reporting period. ComplaintsBoard.com is a leading complaint resolution website on the Internet. M-F, 8 a.m. - 4 p.m. Recently moved into our new house. Is Consumers Energy appliance service plan Bull Crap? If you don't want to pick up old appliances simply don't do it! Indicating they need access to my residence representing Consumers Energy. Jackson Michigan. Customer Reviews are not used in the calculation of BBB Rating. Submit a complaint and get your issue resolved. Education Programs Upon my return home, I discovered that my central air unit was fried, furnace, fans, camera doorbell, refrigerator's water/ice maker circuit board. I want my camera doorbell and fan replaced. Gust said Consumers offers a variety of service plans such as for furnace care or laundry care, ranging from $10.99 a month up to $27.99 a month, depending on the appliances that are covered. Con artists posing as Consumers Energy employees use threats to trick people into paying them. Take this Fraudulent $200 Charge OFF MY BILL! Take this Fraudulent $200 Charge OFF MY BILL! The hundred dollars was supposed to say $800 in a complaint I paid 6090 belford rd Holly Mi.48442 [protected], 2 companies with bill house burnt down still getting bills and we. We offer a range of renewable energy choices for your home and business. One Tuesday August 30th, I called in an issue with the tops of 2 trees hanging over the power line that goes from the pole to our home. To contact the Property Restoration Team in your area, use this map, [email protected], [email protected]. I was told to get a tree professionally and Consumers could come back and drop the wire until the tree problem was solved. And you'll find a plan to fit any size budget. Consumers Energy Company Informed Customer Consent Authorization Form. I have a coffee machine, I only use my electric dryer once a month.. height: 50px; BBB is here to help. Click here to check whether our repair service is available in your area. I have the same issue right now! They owe him his money back.. His license plate number is AF07172.

", "He fixed the air conditioning and saw a problem we would have had with our heating in the winter, so he ordered the part and came back and put it on. Call 855-477-9027 (M-F, 7 a.m. - 6:30 p.m.; Sat, 8 a.m. - 2 p.m.) Hearing Impaired Call 7-1-1 Telecommunication Relay Service is available to translate to and from TTY/TTD. English; Spanish; Vietnamese . As a matter of policy, BBB does not endorse any product, service or business. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Scammers try to trick you into giving them your personal information. ", "From the phone call to the end of the service call everyone and everything was handled courteously and efficiently. I Hope he sees this too, and if he isn't training your new employees yet, he should be! LOG IN Rate Information Customer Reviews are not used in the calculation of BBB Rating. This complaint was posted by a verified customer. So late this morning a person from Consumers showed up and said 'not my responsibility'. Even if youre not currently enrolled in one of our Home Protection Plus service plans, you can use our trustworthy, licensed, local service technicians to repair your central air conditioning system, water heater and furnace. I only keep my heat at 63f.. and I leave the house to work at 7 and return at 5pm.. Monday to Friday. I have been charged since 2016 not even knowing it was on my bill for a kitchen plan and oh shame on me for not looking on my bill. The current energy conservation standard for gas-fired pool heaters is in terms of thermal efficiency (E t), which measures only active mode efficiency. Would you like this menu to appear on your next visit? Log in now to check your energy use online. It cost me $350 Hello, Though thats still cheaper than buying a stand alone generator. .ctrl-primary-button { Desired outcome: Unacceptable! To cancel Eligo today, not have to wait "2 billing cycles" for my gas rate to revert to what CE charges--which today is $6.18 per mcf. Email Us, Contact us from outside the United States. My expectations for sustainable electric supply have now dropped to what a person living in a third world country would expect, come on! BBB Business Profiles are subject to change at any time. Every three years, the CEC updates and approves building standards to increasetheenergy efficiency of buildings and reduce greenhouse gas emissions. Call800-418-2263 Starting June 3, 2023, our call center will be available 24/7/365 by calling 800-477-5050 to assist with emergency services like gas leaks, downed wires and outages. Two months into the . I have been waiting on hold for 45 minutes. Contact Information. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement (updated 4/4/2023), Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (updated 1/26/2023). Use the online form to submit a Public Records Act Request.

We did not sign or return it. Email Us Please let me know what went wrong. Constant harassment about my bill, but will not correct the issue! My complaint is this.Why is the outage rebate so low for having no power for 5 days or more due to a catastrophic event.The latest event was an ice storm last week.Our power was out for just short of 6 day and we are eligible for a whopping bc $25 outage rebate.Does Consumers as a company realize the expenses that occur with power of that long.Damaged food,fuel cost to run a generator ($160 for me)lodging,eating out and on and on I could go.Consumers currently charge there 1.8 million electric customers $.90 every month on our bill to cover low income customers.That translates to over 18 million dollars a year.Hard for me to believe they kick that much back each year.My suggestion is this, start an outage fund so customers can get a full reimbursement for expenses incurred during an outage as long as receipts are produced.

BBB reports on known marketplace practices. Stop harassing me about something I don't owe! I have a serious problem caused by Consumers Power.

For the best performance on this website and others, please upgrade This business is in an industry that may require professional licensing, bonding or registration. Consumers said they changed my coverage and that I would have to pay $298.77 for a part for the washer. Once Eligo's 2 month "get acquainted" period is over, it can rip off customers like me and CE won't do a thing about it. BBB reports on known marketplace practices. No service call charges. I feel this is a situation that consumers needs to fix, I should not have to drive around in a nice car with dents, I still have the wood and also many pictures of the powerline that busted and went into my vehicle. width: 50px; International Association of Better Business Bureaus. She put us on a different power grid and we didnt have but one outage a year after that and it wasnt for days only hours. I received my current bill today for the service dates of 10/19/2022-11/18/2022 in the amount of $ 119.78. Weeks later I inquire about Im a single person living in a house, I only use my stove sat and sund.. I CALLED CUSTOMER ********************** TWICE AND THEY SAID I HAVE TO GO TO THE STORE AGAIN, THEY CANNOT RESOLVE THIS ISSUE UNLESS I WANT TO USE MY WARRANTY, WHICH MAKES NO SENSE. Have a question? (800) 477-4747. *Appliance Service Plan is not regulated by the Michigan Public Service Commission. I was enrolled in the appliance repair program too unknowingly because I had Consumers pick up our old fridge. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Consumers Energy. Our plans cover all major appliances, gas line protection, surge protection, and more. That means that during the coldest and most expensive gas heating months of the year I will be on the hook to this fraud of a company. I purchased it in 2019 and want all the functions to be in working order. I CALLED THE STORE SEVERAL TIMES AND NO ONE ANSWERS, I WENT TO THE STORE AND SPOKE TO THE MANAGER *** AND HE SAID THEY WOULD SEND SOMEONE, I HAVE BEEN CALLING AND TEXTING AND NO ONE HAS COME. We received a form in the mail to sign and return indicating our acceptance of the plan. This review was chosen algorithmically as the most valued customer feedback. First of all I never signed up for the plan and should not have to search my consumers energy bill if they were a honest company I have started dealing with this in February 2018 and Everytime you call it's a different story. And decided to sign up for one year for our furnace & a/call other appliances had been updated in last few years ( note: be aware of automatic renewal).

As of October 2022, Eligo's natural gas rate billed to me is $14.49 per mcf, which is 290% higher than what Eligo charged me in September 2022, and 234% more than what CE charges its customers = $6.18 per mcf. It doesnt differentiate apartments from standalone residences.. While traveling west bound on five-mile road in Livonia at 11:45 this morning one of your employees driving a truck with an extra-large flatbed failed to yield at a Michigan turn around and flew right in front of us. Take our quiz to educate yourself on their tactics.

your browser. Included on your monthly DTE Energy bill. Reliable, quality service by screened, highly skilled technicians dispatched from service centers near you. Replacement of my refrigerator. Phone: 1-800-477-5050. Use our new enlist by phone option at 1-888-507-4060 with enroll online. Mary Gust, a Consumers Energy spokeswoman, said in this case Consumers de-enrolled Haicls friend once the company learned about the situation. The California Energy Commission is leading the state to a 100 percent clean energy future for all. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. New here? This is unacceptable and unfair. With Home Protection Plus, you'll have a single, predictable monthly feeand no budget-busting surprises. 901 E Imperial Hwy Ste E. La Habra, CA 90631-7470. Called Consumers Energy to have the gas/electric put in our name. Bill Payment and Electronic Bill Payments Outage rebate policy change. .wp-template-story-no-image p { Our annual awards recognize unsung leaders who help advance California's clean energy goals. Enroll and receive a $25 gift card and bill credits. No electricity no water no cooking no coffee to keep my headaches at bay. I was told by Consumers Energy that it is my responsibility to remove the three piles of tree branches. BBB is here to help. Brian Wheeler 517-788-2394 Contact Information Jackson, MI 49201-2357 Visit Website (800) 477-5050 Want a quote from this business? Consumers Energy competes in a variety of industries, such as electric utilities and natural gas utilities. My email address is "[protected]@hotmail.com" The letter states that they are not responsible for the damages to my appliances. She said it was too long after the man was enrolled to give him any refund. What Happens To Old Appliances? font-weight: 500; I could of called business next door and they would of been out in half hour. Bookmark this site for easy reference. A single furnace or A/C repair can cost $300, $400 or more. This equates to a savings of more than $180 for electric and $440 for gas, annually on your utility bill. Anthony spoke clearly, and kindly all while answering my questions promptly, and made it quite easy to resolve my issues. My current bill of Oct 2022 is - 92.51$ credit, my amount due is 0, yet my balance is $405.28 and on this current bill I am reading that starting next month the SPP amount will be $150. Email: [protected]@gmail.com The refrigerator was purchased in 2019. Our most popular plan. 1. Commercial Dishwashers Commercial dishwashers that have earned the ENERGY STAR are on average 40 percent more energy- and water-efficient than standard models. ON APRIL 1ST IT WAS INSTALLED AT MY HOME, HOWEVER, THE INSTALLERS HAS INSTALLED AN ALUMINUM VENT HOSE THAT HAD HOLES IN IT. Consumers Energy Appliance Plan Reviews May 2023 Consumers Energy Appliance Plan Reviews - If you are looking for a way to protect your home then then our service is the way to go. Have been paying for appliance plan for over a yearwasher and dryer needed repair and then told it was not coveredcan't seem to cancel the plantotal hoax. The trees that were cut was from the neighbors trees on the other side of the fence but again, I am the one inconvenienced. Thanks for your time, sorry to file this here and worry anyone. Manistee, MI 49660 In under 3 months we have had six (6) power outages, not including the storms that occured across the state. Consumers Energy deals in a variety of industries, such as electric utilities and natural gas utilities, and provides its services in michigan, 134

It automatically covers many of your household appliances when they break down. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. For suggestions to find the best web browser for you I tried calling the number on one of the letters received for this pipeline update - to no avail - there is no one to answer the following number: [protected] Come be a part of the action and join our team today. Customer Service Dept My complaint is what a big difference in the amount in one month's time and the weather has not been very cold yet. They refuse to correct this issue! This is 8 days after my original call. There is no way to contact consumers via email, so you are forced to call. I do not owe it!

So now that account number in question is [edited]. I'm a low income individual and beginning of January 2023 consumer energy transferred an old bill from a previous family in my home to MY bill, ie, different account number and social security number from the previous Tennant. your browser. Need to find a different location? click here. Appliance Service Plan does not affect your regulated utility service. PAY YOUR BILL BACK OF BILL Account Information Use this section to see how many days are in the billing period and your specific rate. Its not a rebate check, he said. click here. We're here till helped! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Consumers Energy Customer Service. The Energy Crisis Intervention Program (ECIP) or Fast Track is a one-time per funding year assistance program that helps income qualified households that are in a crisis situation with utility payment assistance on either their electric or gas bill in Orange County. Com I witnessed that with the technician. When appliance issues happen, call us anytime. Absolute atrocity of a customer service program and the worst ********************** policies i've ever had the misfortune of dealing with. We'll send a local, professional technician to your home to fix your appliance. *Appliance Service Plan is not regulated by the Michigan Public Service Commission. Consumers energy needs to repair/update their equipment, or end their monopoly in my area so we can have competitive rates and reliable services! Nelson's Tree Service is the company that they used.